Return & Refund Policy

Effective Date: May 2026

Scope and Intent

This Return & Refund Policy applies to eligible purchases made through Deallera.com. Please review this policy before making a purchase or requesting a return.

1. Return Window

Customers in the United States may request a return for eligible products within 30 days of receiving their order, subject to the eligibility requirements outlined in this policy.

2. Returns Overview

3. How to Request a Return

Step 1: Request Return Authorization

All returns must be requested and approved before the product is shipped back.

Please contact our customer support team and provide:

• Your order number
• The product you wish to return
• The reason for the return
• Photos or other relevant information where applicable

Step 2: Return Approval & Instructions

After reviewing your request, if the return is approved, you will receive:

• Return authorization confirmation
• The applicable return shipping address
• Return instructions
• A return shipping label, where applicable

Step 3: Send the Approved Return

Please do not send a product back before receiving return authorization and return instructions from our customer support team.

Unauthorized returns may experience processing delays or may not qualify for a refund if they do not meet the conditions of this policy.

4. Return Address

Deallera uses a centralized return handling process to help manage and track approved returns.

Primary Return Location:

Approved returns may typically be processed through our return facility in India:

Return Center Address:
577 Gadhpur Township, Pasodara Kathodara
Surat, Gujarat, 394326
India

Depending on the product, supplier, fulfillment origin, or logistics requirements, an approved return may be directed to a different designated return facility.

Important:

• The applicable return address and return instructions will be provided after your return request is approved.
• Please use only the return address provided in your approved return instructions.
• Do not send a return without prior authorization.

5. Packaging and Return Shipping

When returning an eligible product:

• Use the original packaging whenever reasonably possible.
• Include applicable tags, labels, accessories, and other items originally supplied with the product.
• Include or attach the provided return authorization information where requested.
• Package the product securely to help prevent damage during return transit.

6. Return Shipping Costs

7. Return Conditions

Change of Mind

To be eligible for a change-of-mind return, the product should generally be:

• Unused
• Undamaged
• In its original packaging where applicable
• Returned with applicable tags, labels, accessories, and included items

Damaged or Defective Items

If you receive a product that is damaged or appears defective, please contact our customer support team within 48 hours of delivery.

Please provide your order number, a description of the issue, and clear photographs of the product and packaging where applicable.

After the request is reviewed and approved, an appropriate resolution may include a replacement or refund.

Incorrect Product Received

If you receive a product different from the item you ordered, please contact our customer support team as soon as possible with your order details and relevant photographs.

After verification, an appropriate resolution may include a replacement or refund.

Item Not Delivered

If tracking indicates a delivery issue or an order has not arrived within the expected timeframe, please contact us so the shipment can be reviewed with the applicable logistics provider.

If a shipment is confirmed as lost, an appropriate resolution will be provided in accordance with the circumstances of the order.

Order Cancellation

You may request to cancel an order before it has been shipped. If the cancellation is successfully completed before dispatch, the applicable refund will be issued to the original payment method.

Once an order has been shipped, it can no longer be cancelled and will be subject to the applicable return process.

8. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, health, safety, or product-specific considerations, particularly where an item has been opened, used, or its protective seal has been removed.

Any product-specific return restrictions should be reviewed on the applicable product page or confirmed with our customer support team before purchase.

9. Refund Eligibility

For standard eligible returns, refunds are generally issued after:

• The returned product has been received at the designated return location.
• The returned product has been inspected.
• The return has been approved according to this policy.

Different requirements may apply to approved claims involving damaged, defective, incorrect, or lost items.

10. Refund Processing

After a refund is processed, additional time may be required for the funds to appear in your account depending on your bank, card issuer, or payment provider.

11. Exchanges

Exchanges may be accepted for eligible products, subject to product availability and approval.

For a standard exchange, the product should generally be:

• Unused
• Undamaged
• In its original packaging where applicable
• Eligible for return under this policy

Please contact customer support before sending any product for an exchange.

12. Return Labels

Return shipping instructions and a return label, where applicable, will be provided after the return request has been reviewed and approved.

For change-of-mind returns where the customer is responsible for return shipping costs, applicable return shipping arrangements and instructions will be communicated during the return authorization process.

13. Original Shipping Information

Delivery timeframes are estimates and may be affected by customs processing, carrier operations, weather, holidays, or other circumstances outside our direct control. Please refer to our Shipping Policy for complete shipping information.

14. Legal Rights

This Return & Refund Policy does not limit any consumer rights that may apply under applicable laws.

15. Important Return Notice

• Our registered business address and the address used for an approved product return may not always be the same.
• Approved returns may be processed through designated return facilities or logistics partners.
• Always contact us and obtain return authorization before shipping a product back.
• The applicable return address and instructions will be provided as part of the approved return process.

16. Contact Information

If you have questions about a return, refund, exchange, or cancellation, please contact our customer support team.

Website Name: Deallera.com
Company Name: [LEGAL COMPANY NAME]
Registration Number: UDYAM-GJ-22-0600303
Address: 577 Gadhpur Township, Pasodara Kathodara, Surat, Gujarat, 394326
Email: [DEALLERA SUPPORT EMAIL]
Contact Form: Contact Us
Phone: +91 7069698484

Customer Service Opening Hours

Monday to Friday: 9:00 AM – 6:00 PM
Saturday and Sunday: Closed
Time Zone: GMT+5:30 (Indian Standard Time)
Response Time: We aim to respond within one business day.